Guarantee & Warranty

Warranty Conditions

At Zeitholz Watches, we pride ourselves on the quality and craftsmanship of our products. We offer a two-year warranty from the date of purchase (the warranty period begins on the date the invoice is created) on all our watches.

This warranty covers defects in materials and workmanship under normal use.

Warranty Coverage Includes:

• Battery replacement within the first year of purchase.
• Defects in the movement, including hands and crown.
• Issues with the crystal, such as breakage or clouding.
• Interior cleaning of the dial and crystal.
• Problems with the stem, clasp closure, and wooden case.
• Repair or replacement of links, and screw covers and holes.

Exclusions (The warranty does not cover):

• Improper use or mishandling, including damage to the glass.
• Environmental damage, such as moisture, extreme temperatures, and dust.
• Damage from impact, excessive force, or unauthorized repairs.
• Changes in color, texture, or patina of the wooden components, which are natural characteristics of the material.

How to Claim Your Warranty

If you encounter any issues with your Zeitholz watch, please email us at contact@zeitholzwatches.com with your purchase details, a description of the issue, and any relevant photos or videos.

Our team will assess the situation and guide you through the warranty process.

Note: Warranty claims are subject to verification by our team. If the issue is covered, we will repair or replace your watch at no cost. For repairs not covered under warranty, we will provide a quote for the service.

 

Additional Services

Engraving Services: We offer personalized engraving services for our watches. To learn more or get inspiration for your engraving, please visit our Watch Engraving page. This service is available both at the time of purchase and post-purchase.

 

Care Instructions: To ensure the longevity of your wooden watch, please refer to our complete care guide. Proper care includes avoiding water exposure and extreme environmental conditions.

 

Our Watch Repair Process

For detailed information on how we handle repairs and to see our dedicated craftsman at work, visit our Our Watch Repair Process page. This page provides a comprehensive look at our repair services, ensuring your watch receives the best care possible.

FAQs

How can I claim a warranty for my Zeitholz watch?

Email us at contact@zeitholzwatches.com with your purchase details and a description of the issue. Include any photos or videos if possible. Our team will assist you with the warranty process.

What is covered under the Zeitholz warranty?

Our warranty covers defects in materials and workmanship for two years. This includes battery issues, movement defects, crystal and dial problems, and more. See the full list above for details.

What should I do if my watch needs a repair?

Contact us at contact@zeitholzwatches.com with a description of the issue. We'll determine if it's covered under warranty and provide instructions for the repair process.

Are there any common issues I should be aware of?

While we pride ourselves on the quality of our Zeitholz Watches, like any product with wooden components, they are sensitive to moisture and humidity. Proper care and maintenance can help prevent these issues.

How do I take care of my wooden watch?

Avoid water exposure, extreme temperatures, and impacts. Clean your watch with a soft, dry cloth. For detailed care instructions, visit our care guide.

Is there a cost associated with repairs not covered under the warranty?

Yes, repairs not covered under the warranty may incur a fee. We will provide a quote for the service after assessing the watch.

Can I get my watch engraved after purchase?

Yes, we offer engraving services for existing purchases. For more information, visit our Watch Engraving page.