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CHRISTMAS SALE: UP TO 30% OFF WOODEN WATCHES
At Zeitholz Watches, we understand the importance of keeping your timepiece in excellent condition. Whether you're experiencing an issue covered by our warranty or need a repair outside of warranty coverage, our dedicated repair process ensures that your watch receives the utmost care and attention.
Here is a detailed overview of our watch repair process, conducted by our experienced craftsman.
When you contact us regarding a repair, our customer service team will first assess the situation based on the information and images you provide.
We will determine whether the issue is covered under our warranty or if it falls under chargeable repairs.
If it is covered, or if you decide to pay for a chargeable repair, we will provide you with instructions for sending your watch to our service center.
For your convenience, we provide detailed shipping instructions to ensure your watch safely arrives at our workshop.
It's important to securely package your watch to prevent any additional damage during transit.
We recommend using a padded envelope or a small box with sufficient cushioning.
Upon arrival, our skilled craftsman conducts a thorough inspection of your watch. This includes checking all potentially damaged components.
Our goal is to accurately diagnose the issue and identify any potential problems that may not have been initially reported.
If the repair is not covered under the warranty, we will provide you with a detailed estimate of the repair costs. This estimate includes labor, parts, and any additional necessary services.
In most cases, the estimate is exactly as originally stated, and we will only proceed with the repair once we receive your approval.
Our experienced craftsman, specializing in working with wooden watches, carries out the necessary repairs with precision and care.
Whether it involves replacing a damaged movement, repairing a cracked crystal, or restoring the wooden case, we use only high-quality parts to ensure the longevity and performance of your watch.
After the repair is completed, your watch undergoes a rigorous quality control process. This includes testing the movement, checking the alignment of hands, and ensuring all components function correctly.
We also perform a thorough cleaning to ensure your watch looks as good as new.
Once your watch passes our quality control checks, we will contact you to confirm the completion of the repair.
Your watch will then be securely packaged and sent back to you. We provide tracking information to keep you updated on the status of your shipment.
At Zeitholz Watches, our commitment to you does not end with the repair. We offer guidance on how to care for your watch post-repair to prevent future issues. Our customer service team is always available to answer any questions and provide ongoing support.
Thank you very much. Uncomplicated and appropriate advice. Fast processing. Environmentally friendly and absolutely appropriate packaging. Spare parts (4 links and pins) all fitted very well. No noticeable difference between old and new links. The bracelet is like new again. The price for the original spare parts was perfectly acceptable. I am very satisfied. I would be happy to return.
Hello David,
I received the repaired watch back today.
The watch is working perfectly again and I am glad that the repair was successful.
Vielen Dank für die hervorragende Betreuung.
Cheers
Albert. Received on October 29, 2024.
These reviews highlight the high level of satisfaction with our repair services, from consultation to final delivery.
For more information or to initiate a repair, please contact us at contact@zeitholzwatches.com. We are happy to help you keep your Zeitholz watch in perfect working condition.
